FAQ

Ordering

How do I place an order?

Simply browse our collections, add items to your cart, and proceed to checkout. We accept all major credit cards and PayPal. Secure checkout powered by PayPal — you can pay with Visa, Mastercard, or your PayPal balance.

Can I modify or cancel my order?

You can modify or cancel your order within 12 hours of placing it. Contact us at support@iset-shop.online and we'll help you out.

Do you offer bulk or wholesale pricing?

Yes! For orders of 10+ items, contact us for special wholesale rates.

Shipping

How long does shipping take?

Standard shipping takes 7-15 business days worldwide. Express shipping (3-7 days) is available at checkout for select regions.

Is shipping really free?

Yes! We offer free standard shipping on every order, worldwide. No minimum purchase required.

Do you ship to my country?

We ship to over 200 countries worldwide. If your country isn't available at checkout, please contact us.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can use it to track your package in real-time.

Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us within 30 days for a full refund.

How do I return an item?

Email us at support@iset-shop.online with your order number and reason for return. We'll provide you with return instructions.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Product Questions

Are your products genuine?

All products are sourced from verified suppliers and undergo quality checks before being listed in our store.

What if I receive a damaged item?

Contact us immediately with photos of the damaged item. We'll send a replacement or issue a full refund at no extra cost to you.